Shipping Policy

Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail.  If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Shipment process:
Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at info@bathvilla.com.

Estimated Delivery Date is based upon the shipping company's service standards and any applicable appointment information and does not include the day of pickup or weekends and holidays. It is only an estimate and is in no way a guarantee of the delivery date. Most deliveries may have a 1-3 week estimated lead time, although it depends on the shipping company.  The shipping company will call to schedule your Residential Delivery appointment.

Tracking information is emailed as soon as it becomes available. If you receive the information and attempt to track it online and it does not show any information, just try again later as the shipment may have just been picked up by the freight company and is not yet in their system.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@bathvilla.com and we will process an insurance claim on your behalf.

When Your Shipment Is Delivered:

BEFORE YOU SIGN FOR YOUR BATHTUB OR VANITY . . .

All bathtubs and vanity sets are inspected before they leave our warehouse.
Take some time to examine the crate or pallet.

Make sure there are no:

• Sides, ends, or top missing from the crate or any indication that they may have been reattached.
• Holes where the crate or boxes may have been punctured by forklift tines or other sharp object.
• Obvious marks or holes where something may have slammed into the crate or box.
• Indications that the crate or pallet may have been crushed or rolled.

If you DO see damage to the crate or packing material, open the crate or packing material and inspect the tub or vanity.

If the tub or vanity is damaged, refuse delivery of it. Describe the damage on the delivery receipt, take multiple pictures of the damage, and then call us so that we can ship you a replacement. If you find damage during delivery, before you sign, please call us if possible at 866-281-2284.  If there is obvious damage to the shipment and you accept delivery, you will then have to wait until a freight claim is filed and paid on to receive a new shipment.

If you refuse delivery of the shipment and it arrives back to us and there is no freight damage, you will be responsible for all shipping costs.  Please make sure that if you refuse the shipment for damage, that there is actual damage and not just a smudge or dust that wipes off.  Please keep in mind some manufacturers will also use a protective film. If possible, have a digital camera ready during delivery to take some pictures of any damage on the shipment.

Once you have inspected the items and no damage is found, sign the delivery receipt "No Obvious Freight Damage Noted-Contents Not Inspected", and then uncrate/unpackage the items and report any concealed freight damage or shortages.  If damage is found please take clear pictures of the damage and email them to us along with information on where the damage is located within 24 hours of signing for the shipment.  All concealed freight damage and/or shortage claims must be reported within 24 hours of signing for your shipment. Due to restrictions imposed upon us by our carriers, we are unable to honor any claims made after 24 hours (1 business day).

AFTER YOU HAVE SIGNED FOR YOUR BATHTUB OR VANITY . . .
Uncrate your tub or vanity and enjoy it. If you have purchased a cast iron tub, make sure to save the bolts holding the tub to the 2x6's of the crate, as you will need those bolts to attach the feet to the bottom of the tub (they take a 17mm socket or wrench). Replacement bolts can be purchased for $15.00. 

Once you sign for your tub or vanity, you are solely responsible for it.
 Do NOT just sign your name!